Frequently Asked Questions

How can I book?
You can contact us via the "Contact Us" button to discuss your requirements. We will then send you a quotation together with
the “Event Booking Form” and our “Terms and Conditions”.
If you wish to go ahead, you must read the “Terms and Conditions” and if you agree with them, then you need to complete the
“Event Booking Form” sign and return it to us, along with the deposit.

Why do we need to pay a deposit?
The deposit of £50.00 reserves your date, the items you wish to hire and also our services for dressing the venue.

What is the security deposit?
The security deposit covers the cost of replacing any items that are permanently stained, damaged or lost.
If there is no significant damage to any of our items, then the security deposit will be refunded in full.

How much security deposit is required?
A £50.00 security deposit is required and this will be added to your final invoice.

Can I reserve a date without paying a deposit?
Until we receive your deposit, your date is still available to be reserved by anybody else. Quotes will only be valid for 30 days and
may be subject to change, unless a deposit has been received. Please be aware that if we do not receive a deposit then your
date has not been reserved and we cannot guarantee that your date will still be available.
A date will be held for one working week once you advise that your payment has been sent. Failure to receive your deposit
will result in the date being released.

How can I pay?
We accept payment via bank transfer, cheque or cash and receipts are emailed after each payment.

When will we be required to pay the balance?
Final numbers and payment is due at least 6 weeks before the date of your wedding/event unless otherwise agreed.
Full payment of the cost of all hired goods is required and the security deposit does not act as part payment.
Payments can be made at any time.

What does the service include?
When you hire our goods the price quoted for our service will include:
         †     Delivery
         †     Setting up
         †     Collection after the event

What happens if numbers change?
We appreciate that you probably won’t know your final numbers until you have received RSVPs from your guests.
We will need your final numbers at the time of payment which is at least 6 weeks before your wedding/event, this will ensure
that we have time to order in any items that we don’t already hold in our stock.
If your numbers increase after final payment, we will do our utmost to source the extra items for you.

When will the room be dressed on our wedding/event day?
We will contact the venue’s coordinator to ascertain when we can gain access to the room. If the room is available the day
before your event, if we have the availability to dress it then we will do so. Otherwise, it will be as early as possible on the day
of the wedding/event.

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